Your privacy is of great importance to Omnidesk B.V. We therefore adhere to privacy law. This means that your data is safe with us and that we always use it properly. In this privacy statement, we explain what we do with information we learn about you on the website www.omnidesk.com.
If you have questions, or want to know what exactly we keep track of regarding you, please contact Omnidesk B.V.
When using our website, we receive the following information about you:
The law calls this "personal data" and states that we may only use it if we explain exactly why and for what reason. You can read this below.
We do not provide your personal data to other companies or institutions, except if this is necessary for the online service or if the law requires it. An example is that we may report suspected fraud to the police.
For certain parts of our website, you must first register. You must then provide information about yourself and choose a username. With this, we create an account, which you can log into with that username and a self-chosen password. We store this information so that you do not have to re-enter it repeatedly and so that we can easily contact you if necessary for the online service.
We store this information for as long as your account exists. You can adjust your information through your account whenever you wish.
We would like to send you advertisements about offers and new products or services. We do this:
You can object to this advertising at any time. Every email contains an unsubscribe link. You can indicate this if you are called.
Using the contact form, you can ask us questions or make requests. You will need to fill in certain information. We will store this until we are sure you are satisfied with our response, and for six months thereafter. This way, we can easily access the information for follow-up questions.
You can subscribe to our newsletter. In it, you will find news, tips, and information about our products and services. You can cancel this subscription at any time. Every newsletter contains an unsubscribe link.
Your email address will only be added to the subscriber list with your permission.
We will not share your personal data with other companies or institutions under any circumstances, unless it is necessary for our online service or if we are legally obliged to do so (for example, if the police demand it on suspicion of a crime).
We use Google Analytics, which uses cookies. We do not use any other cookies.
We use Google Analytics to track how visitors use our website. We have entered into a processor agreement with Google. This contains strict agreements on what they are allowed to track. We have not allowed Google to use the obtained Analytics information for other Google services. We have Google anonymize the IP addresses.
We do not use Facebook pixels on our website. However, we do offer our customers the option to respond to inquiries sent to their Facebook Business pages directly within Omnidesk.
In such instances, you are logged into Facebook, which allows Facebook to analyze usage for quality improvements and ad targeting. You can opt out of this data collection by Facebook for these purposes through your Facebook account settings (Settings > Ads) while logged in.
For the privacy law, we are a processor, and the retention periods and what is recorded are customer-specific. Data will never be shared with third parties unless it is necessary for our service provision (suppliers). The purpose of storage will always be focused on achieving efficient and high-quality customer service communication and keeping track of agreements made.
The security of personal data is of great importance to us. To protect your privacy, we take the following measures:
If you have any questions or would like to know which personal data we hold about you, you can always contact us. Please see the contact details below.
You have the following rights:
Please note that you must always clearly state who you are, so we can be certain that we do not modify or delete data belonging to the wrong person.
Please ensure you always clearly state who you are, so we are sure we are not modifying or deleting data belonging to the wrong person.
Our contact information can be found at the bottom of this page. You can also contact us via our contact form.
