About us
We help teams offer a more personal and efficient customer service.
We develop software that helps maintain a clear overview and stay attentive to people.
Over 10 years of experience in reliable support software
Omnidesk has been used for over a decade by support teams who need structure and focus.
We see how customer service changes, but also what remains unchanged: people want to grasp the context fast and enjoy the process of helping others.
A Dutch company, with Dutch hosting
Omnidesk is a Dutch company, handling all development, hosting, and support right here in the Netherlands.
Because we develop and host locally, we operate strictly within Dutch and European legislation and handle data with the utmost care.
Always evolving, with a keen eye on new technology
Omnidesk is never "finished". For over ten years, we have been continuously working on improvements, both large and small. Because we develop everything in-house and keep our team communication lines short, we can pivot quickly whenever things change.
We actively apply new technologies, such as AI, within our development. We explore where they add real-world value and integrate them step-by-step, in a way that aligns with how support teams actually work.
Reaching our team is easy and accessible
At Omnidesk, our developers, support staff, and product specialists work closely together. We collaborate constantly, test what we build, and listen to feedback from both our colleagues and our customers. We are a team of people who love to understand how things work and solve problems.
For us, that primarily means being close at hand. We operate with short lines of communication, clear messaging, and direct contact. In our conversations, we like to keep things practical and straightforward, so you always know exactly where you stand.
Impact Omnidesk
Increased productivity
Speed up your workflow and achieve more in less time
Greater control
Manage every aspect of your workflow with ease
Complete oversight
Get immediate oversight of all communication with the customer through timelines
Experience the power of our software
Stop managing tickets and start mastering relationships. Experience a platform where every channel, every automation, and every data point aligns to create a frictionless support environment for your team and your customers. When your tools work this intuitively, your team is free to do what they do best: provide a human touch at scale.
EU support and hosting
Driven by the wind
