Powerful ticket system for efficient customer service
Omnidesk is an EU-built, user-friendly ticket system that uses powerful AI to empower agents, enabling them to deliver an optimal and efficient experience for large customer service teams.
Create the best customer service environment
Popular media channels
The majority of important channels are fully integrated into our platform, including telephony.
One timeline per customer
Provide personal service with an overview of all communications per customer.
AI by design
From intelligent auto-replies to live call transcription, our extensive AI options are designed to handle volume without losing the human touch.
Statistics and BI
Our reporting tools make it easy to track many statistics of your large customer service.
Discover our features
A helpdesk platform for all popular channels
We offer seamless integration through tickets for email, live chat, WhatsApp, and social media, ensuring swift responses and a user-friendly experience across all major channels. Our platform provides robust telephone, with direct national telephony network access. Additionally, you can connect advanced chatbots like Google’s Dialogflow for smooth transitions to live support agents.
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Powerful AI
Omnidesk includes many of the latest AI-technology from the best AI organisations, like Microsoft, OpenAI and Google Gemini. Our technical AI-experts combine the best tools with privacy and EU data governance in mind. They help customer service agents and improve self service of customers.
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Customer timelines
Our helpdesk system is an excellent alternative to common ticket systems. With our application for customer contact, we integrate all interactions from various media channels into one timeline per customer. This clear overview per customer allows you to turn service and support into a personal experience.
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Customer service statistics
Our intelligent dashboards empower you to elevate service by defining KPIs and generating live, actionable charts and tables. With access to over 50 metrics and real-time data widgets, you can monitor critical snapshots like call wait times the moment they happen. For deeper analysis, our specialized BI module seamlessly connects your data warehouse to powerful tools like Power BI and QlikView.
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4,9
Customer appreciation
Since we use Omnidesk we have a clear overview and insight into all the channels with just one click!
Ernst Schaap
Supervisor Play
Omnidesk has contributed a lot to Simyo's high NPS score. The fact that the software is based on the input and wishes of our team makes it valuable and very user-friendly. I highly recommend it!
Gerry van der Laan
Manager customer support
Our team often communicates with customers via social media. Omnidesk makes this so much easier! No switching between platforms, but one clear overview and screen.
Jihane Chaara
Social media specialist
Experience the power of our software
Discover the robust capabilities and user-friendly design of our helpdesk system. Request a demo today and witness firsthand how our helpdesk system can streamline your operations, enhance customer interactions, and provide valuable insights to drive your service to new heights. Don't just take our word for it, experience our European Zendesk alternative yourself. Our platform can also be a Freshdesk alternative.
EU support and hosting
Driven by the wind
