Why the best customer services choose Omnidesk
All media channels
All social media channels are integrated in our platform.
One timeline per customer
Provide personal service with an overview of all communications per customer.
Smart data
Run extensive reports with personal options and dashboards.
Telephony
Lots of telephony features to run a professional callcenter.
Offer great service
A helpdesk system with optimal integration into all popular channels
Telephone
Rest assured of a robust connection with the most highly regarded service channel. With our helpdesk system, you are directly linked to the national telephone network.
Postpone, schedule or plan customer tickets. Provide your customers with personalised service through our comprehensive email capabilities.
Live chat and Whatsapp
All renowned media channels are fully integrated at Omnidesk. This results in accessible service for customers and a user-friendly platform for your customer service team.
Social media
Respond to private and public messages swiftly thanks to the full integration of Facebook, Instagram, and Twitter into our platform.
Chatbot
Connect Google's Dialogflow, IBM Watson or any other chatbot to ensure smooth transitions from chatbot to customer support.
Consolidate customer interactions into a single timeline
Our helpdesk system is an excellent alternative to common ticket systems. With our application for customer contact, we integrate all interactions from various media channels into one timeline per customer. This clear overview per customer allows you to turn service and support into a personal experience.
User-friendly
Switch between all media channels with ease using Omnidesk’s platform. Does your customer prefer confirmation via email or text message? You're just a click away.
Expertise
We believe you should concentrate on your strengths. Allow us to handle the technical foundation, ensuring your customer service remains rock solid.
Harness the power of your data
Elevate your customer service with our intelligent dashboards. Define KPIs, organise your data, and generate live charts and tables.
Wigets and facts
Access to over 50 KPI's and numerous grouping and filtering options to obtain the data you need.
Live
It is possible to display live data in the widgets. This is useful for numerous scenarios, such as displaying the current number of waiting calls.
BI
We offer a specialised module to connect your data warehouse with our system, compatible with solutions like PowerBI, clickview etc.
VOIP and telephony
One of our unique selling points is our proprietary telephony platform. The helpdesk system is directly connected with the telephone network, ensuring a seamless telephone line.
IVR
With the advanced call flow, you can configure an IVR, direct customers to the right personnel, construct a menu, and more.
VOIP
Employees have the option to use either the browser or the telephone to make calls.
Traffic, listen-in and recordings
With a specialised traffic-screen, you can live monitor the demand of the channels and make data-informed actions. This is particularly beneficial for larger call centres. Additionally, you can listen-in to calls from your desk and access recordings.
EU Support and Hosting,
100% wind energy.
Create the best customer service department
Product features to team up
Work from home
Our user-friendly dashboard allows users to collaborate and work remotely wherever and whenever. We make it easy for customer service employees to work from home.
Full ticketing options
Omnidesk supports triggers, crons, priorities, group and user assignments, SLA’s and views.
Measure your service level
Set the lead time per ticket and create priority in your system. Do you promise customers to respond within 3 hours? In our dashboard you can see exactly which tickets needs priority.
Live channel tools
Omnidesk provides extra tooling for live channels. This way, floorwalkers and trafficers keep track on the crowds and the supply of the customer service staff.
Macros
Macros are predefined actions, such as a form, priority, email and internal note. This allows the customer service staff to work more efficiently in the dashboard.
API-first design
Almost everything that can be done via our browser application can also be done via our API. This makes integrations from your own software very accessible.
Experience the power of our software
Discover the robust capabilities and user-friendly design of our helpdesk system. Request a demo today and witness firsthand how our helpdesk system can streamline your operations, enhance customer interactions, and provide valuable insights to drive your service to new heights. Don't just take our word for it, experience our Freshdesk alternative yourself.
Videodemonstratie
This is what customers say about Omnidesk:
“
Since we use Omnidesk we have a clear overview and insight into all the channels with just one click!
Ernst Schaap, Supervisor Play
”
Ernst Schaap, Supervisor Play
”
“
Omnidesk has contributed a lot to Simyo's high NPS score. The fact that the
software is based on the input and wishes of our team makes it valuable and very
user-friendly. Omnidesk is the customer service software that best fits our needs. I
highly recommend it!
Gerry van der Laan, Manager customerservice
”
Gerry van der Laan, Manager customerservice
”
“
Our team often communicates with customers via social media. Omnidesk makes
this so much easier! No switching between platforms, but one clear overview and
screen.
Jihane Chaaraa, Social Media
”
Jihane Chaaraa, Social Media
”
“
Omnidesk heeft veel bijgedragen aan Simyo’s hoge NPS score. Het feit dat
de software is gebaseerd op de input en wensen van ons team maakt het waardevol en
gebruiksvriendelijk. Omnidesk is de klantenservicesoftware die het beste past bij onze
wensen; Een echte Aanrader!
Gerry van der Laan, Manager klantenservice
”
Gerry van der Laan, Manager klantenservice
”
Pricing
Always included:
- EU hosting and organisation
- GDPR Privacytooling
- Training, support en implementation
- Friendly voice when you call us
- Personal answer to your questions
Pricing depends on:
- Number of users
- Required support
- Required SLA
- Other configurations
